Please scroll to check the FAQs before making your Return

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Return Policy & FAQs

My Slides feel stiff, is this normal?

There are about 10% of our customers that experience this issue. The specially made enviro-fiber straps can be stiff at first and wear quite similar to leather, despite being an animal and water-free product. In taking a few days to break in, they wear well and comfortably after some light use. Here is a testimonial from a recent customer with a similar question: 

Maia S. "Hello again! It's been a few days, and my slides feel much better now :) the strap seems to have softened, and is more flexible than when I first got them. For future reference, it took about 5 days of casual wear with moderate walking in them. Thank you for a well made and cute pair of shoes!"

We hope this helps you find comfort after some wear. Please let us know how they fare!

Return or Exchange?

We require that the all customers pay return shipping. If you would like to make an exchange simply make the return, receive your full refund, and place a new order for the desired product and/or size.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 48 hours.

What items are returnable?

  • Items purchased in the last 100 days.
  • Products that are not too worn and deemed re-sellable.  Please email if you are unsure.

What items are non-refundable?

  • Items marked as final sale.
  • Gift cards.
  • Free gifts or promotional items with retail value.
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